ABOUT HOORY AI
Hoory AI is a revolutionary, personalised betting assistant designed to optimise player strategies and elevate your customer support operations. Seamlessly integrating with your betting infrastructure, Hoory handles player inquiries across a comprehensive range of channels—including Website, Telegram, WhatsApp, Facebook Messenger, Email, and Calls. By delivering tailored experiences and specialised features, Hoory empowers operators to help players make informed decisions while significantly enhancing overall engagement and satisfaction.
Main Features
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Data-Driven Betting Insights: Delivers personalised suggestions based on past behaviour, real-time event updates, team/player stats, historical match data, popular trends, and bonus insights to improve decision-making.
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Streamlined Betting Experience: Offers a simplified flow for selecting bets, adding them to the betslip, and completing wagers quickly and confidently.
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Advanced AI Assistant: A multilingual, LLM-powered assistant that is trainable on your specific business knowledge, capable of handling complex inquiries, managing escalations, and supporting multiple assistant profiles.
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Omnichannel Inbox: A unified hub for managing conversations across Website Chat, WhatsApp, Telegram, Email, and API Channels.
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Live Chat & Collaboration: Facilitates real-time messaging between customers and agents, enhanced with internal collaboration and productivity features.
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Chatbot Builder: Create automated conversation flows using templates or custom logic for onboarding, FAQs, lead scoring, and surveys.
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CRM & Contact Management: Store and organise user profiles with advanced segmentation, tags, attributes, and notes.
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Smart Knowledge Base: Build a help centre with searchable support articles that simultaneously serve as training data for the AI.
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Workflow Automation: Automate processes such as routing, prioritisation, triggers, and follow-up actions to increase efficiency.
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Agent Productivity Tools: Features Real-Time Customer Typing Preview, allowing agents to see input as it is being typed for faster responses, and seamless Jira Integration to manage tickets directly from conversations.
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VIP Prioritisation: Includes a Priority Queue to ensure high-value players receive immediate, premium support routing.
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Call Center Solution (Coming Soon): A future-ready voice support module featuring an AI voice assistant, phone integration, and intelligent call routing.
Pricing
*Available in your local currency or cryptocurrency
