B2C Support
Professional Live Customer Support in over 14 languages 24/7.
DESCRIPTION
Do you want to deliver 24/7 support in 14 different languages to your players with industry-leading response times? Our award-winning Customer Service can take your business and player experience to the next level. We offer professional support to international partners so you can build trust by tackling simple customer queries or the toughest technical issues. We provide customer support via live chat and email. Packages for Inbound / Outbound Calls, VIP Support, Customer Acquisition, Retention and Social Media Customer Service are also available upon request. Our services are compliant with a number of reputable jurisdictions.
KEY FEATURES
- 24/7 support covering over 14 different languages
- Industry leading customer response times
- Established award winning customer satisfaction (EGR Awards Best Support Provider 2015 - 2017)
- Customer questions and data handled within best system platform software
- Tailored reporting to provide quick feedback on what your customers are saying
- Highly skilled agents who engage with players in a polite & professional manner
- Project implementation including personalised system set up