A unique chance to build a career that's truly rewarding - professionally and personally - in an exciting international business.

22 Sep 2017

Technical Support Engineer

Yerevan, Armenia

The primary responsibility of a Technical Support Engineer is to ensure that Betconstruct customers receive the highest level of technical support possible and assist in resolving the department’s most complex incidents.  The Technical Support Engineer provides advanced solutions to customers’ most complex technical issues via telephone, email, and other remote media. Technical Support Engineer will also work with our partners to assist them to integrate with our system.

Job Responsibilities

Work on large project that involves migrating/on-boarding our customers using generic framework services
Work with business partners and external customers to integrate with Betconstruct systems
Provide step-by-step technical help, both written and verbal

Job Requirements

Bachelor’s degree in Computer Science, Information Systems or equivalent preferred
Computer networking concepts and communication protocols. Like JSON, XML, HTTP, TCP
Experience in a Technical Support or a Solution Architect role for a SaaS-based product
Ability to multitask and prioritize issues under pressure
Ability to analyze problems and present technical solutions
Good communication skills (with internal team members and external business partners)
Good knowledge of English and Russian languages
Interested candidates are encouraged to submit a CV to [email protected] e-mail address with a note of "Technical Support Engineer" in the subject line.

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