A unique chance to build a career that's truly rewarding - professionally and personally - in an exciting international business.

20 Sep 2017

Customer Retention Specialist (Vienna or Berlin)

Vienna, Austria or Berlin, Germany

BetConstruct is looking for a Customer Retention Specialist in Vienna or Berlin who will be responsible for building proactive relationship with customers. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services.

Job Responsibilities

Manage all customer retention activities
Create, optimize, and evolve retention strategies to keep clients
Work closely with various departments to develop objectives
Distribute surveys and questionnaires; make statistics
Create new or develop existing retention campaigns and programs
Evaluate program results and optimize as needed
Make calls, send SMS, internal messages and emails to the given target audience

Job Requirements

Profound knowledge of English and German languages
Excellent communication skills
Excellent listening skills
Strong analytical thinking skills
Advanced user of Microsoft Excel
Ability to work under strict deadlines and pressure
Ability to work as a part of a team
Ability to be patient and understanding
Interested candidates are encouraged to submit a CV to [email protected] email address with a note of "Customer Retention Specialist (Vienna or Berlin)" in the subject line.

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